Converged Telcom

Converged Telcom customers: welcome to AlohaTone.

Dear Valued Clients,

It has been a genuine honor to serve your business over the years. Whether we installed your first phone system, replaced a handset, or kept your lines running through the decades — thank you. That trust means everything to our family, and we do not take it lightly.

The telecom industry has changed dramatically. The manufacturers behind the hardware your systems run on — NEC, Toshiba, and others — have exited the market. Parts are no longer available and support has officially ended. Rather than leave you on aging equipment with nowhere to turn, we want to make sure your transition is handled the right way.

AlohaTone is our answer. Built right here in Honolulu, it is a cloud-hosted phone system with no hardware to replace, no maintenance contracts, and flat-rate billing. Your calls run over your internet connection — clear, encrypted, and managed remotely by the same people who have always been in your corner. For a tailored quote, reach Aryn Nakaoka at anakaoka@trinet-hi.com or 808-356-2901.

AlohaTone — what you get

Managed cloud PBX
Encrypted calling
Yealink desk phones
Softphone apps for Mac, Windows, iPhone, and Android
Voicemail transcription by email
eFax
Flat-rate billing

Full feature tour at alohatone.com.

If your network needs attention alongside your phones, Trinet-HI handles firewall, LAN, SD-WAN, and VPN — all managed locally. And if you need help with computers, servers, or end-user support, Nimble-HI is the same ʻohana, same building, same team.

We are proud of what Converged Telcom has been to this community. And we are equally proud of what comes next. Mahalo for the years — and for trusting us with what is next.

With aloha,

Aryn Nakaoka

Owner · AlohaTone · Trinet-HI · Lava.net

📞 808.356.2901 · ✉ anakaoka@trinet-hi.com

Email Aryn Call 808·356·2901

VoIP is where business phones are going. We can get you there.

Your phones are about to outlive their manufacturer. AlohaTone runs entirely in the cloud — your calls route over your internet connection, we manage it all remotely, and when something needs fixing you never have to wait on a part that no longer exists.

☁ Cloud-based

Your service lives off-site. No box in the closet to maintain, replace, or lose sleep over.

🌐 Internet-powered

Runs on your existing connection. Remote users plug in anywhere — same extensions, same features.

💰 Flat-rate billing

Per extension, unlimited lines. Hardware included. No surprise charges when call volume spikes.

Four decades serving Hawaiʻi.

1983

Wilford & Yoshiko Nakaoka founded Progressive Communications

The oldest locally owned and operated telecommunications company in Hawaiʻi — headquartered in Honolulu, with offices on Maui and the Big Island. Authorized dealer and installer for every major business phone brand across four decades.

Lucent Avaya Mitel Toshiba NEC

2000

3rd largest 3Com dealer in the nation

Progressive Communications ranked as the third-largest 3Com dealer in the United States — a milestone that put a Honolulu-based family business on the national map. 3Com was also among the first manufacturers to deliver VoIP-capable phone systems, making this partnership an early signal of where the industry was heading.

2005

AlohaTone launched — VoIP before it was mainstream

Aryn Nakaoka launched AlohaTone, extending the family's telecom legacy into hosted VoIP, cloud PBX, and managed services — anticipating the hardware-free future that the rest of the industry would take another decade to reach.

~2008

Avaya IP Office — the platform that kept going

While other manufacturers were quietly planning their exits, Avaya introduced the IP Office IP500 — a unified communications platform built from the ground up for VoIP. Over fifteen years later, it is still in active production with ongoing software updates and global availability. Not every manufacturer walked away from their dealers.

2009

The family divides — and doubles down

Progressive Communications, L.L.C. was established to serve government and public-sector clients, while Converged Telcom continued serving commercial and business customers. Two entities, one family, one building. That same year, Progressive Telcom joined AltiGen's partner network — one of the first Hawaiʻi companies to deploy Microsoft-based VoIP — a signal that the hardware era was ending long before the manufacturers admitted it.

2017

Toshiba exits — two months' notice

On March 21, 2017, Toshiba announced it was closing its global Telecommunications Division immediately. Dealers had until May 22 to submit final orders. All manufacturer support ended October 31, 2021. The Strata CIX and IPedge lines — gone with no successor.

2024–2026

NEC exits — the last major PBX manufacturer walks away

NEC issued its exit letter in May 2024. No new system orders after December 31, 2024. Final shipments closed March 31, 2025. All technical support and software updates ended March 31, 2026 — now passed. Systems affected: SL2100, SV9100, SV9300, SV9500, UNIVERGE 3C.

Now

Converged Telcom customers move to AlohaTone

The same family. The same commitment to Hawaiʻi businesses. A cloud platform built for the next forty years — maintained remotely, no hardware in your office, and ready when your team needs it.

Not a recording. A working AI voice agent.

AI voice tools are now practical for everyday office phone systems, not just big call centers. AlohaTone can add an AI agent to your call workflow — with a local company here in Hawaiʻi supporting it. It can answer calls, collect details, summarize conversations, and save your team time.

Live AI demo line

808·356·2990

Call right now. Free. Hear it answer, route, and summarize — no appointment needed.

It can answer calls, collect caller details, route common questions, and email your team a clean summary or transcript. AlohaTone.com can also replace your current dial tone and phone hardware. That can include:

Managed cloud PBX

Encrypted calling

Yealink desk phones

Softphone apps for Mac, Windows, iPhone & Android

Voicemail transcription by email

eFax

Flat-rate billing

AI call intake & clean summaries

A letter to Converged Telcom customers.

Converged Telcom customers: welcome to AlohaTone.

Two major manufacturers. Both walked away.

VoIP is where business phones are going. We can get you there.

Four decades serving Hawaiʻi.

Wilford & Yoshiko Nakaoka founded Progressive Communications

3rd largest 3Com dealer in the nation

AlohaTone launched — VoIP before it was mainstream

Avaya IP Office — the platform that kept going

The family divides — and doubles down

Toshiba exits — two months' notice

NEC exits — the last major PBX manufacturer walks away

Converged Telcom customers move to AlohaTone

Not a recording. A working AI voice agent.

One ʻohana. Full stack, all local, all Honolulu.

Alohatone

Trinet-HI

Nimble-HI

Lava.net

HawaiiData.ai